Believe that the customer is king is just bants at your peril. It is not bants alone, it is the reality of businesses, and the earlier you get used to that, the better.
In running a business, one of the key things to look out for is your customer satisfaction because if your customer is satisfied, that customer would spread the word.
There are some reasons that your customer satisfaction should be a top priority and because your customer satisfaction is our priority at SuperBi, we’ve decided to share some reasons why you should take your customer satisfaction seriously just in case you’ve been joking about it.
People patronize businesses with good customer service
We’ve mentioned this time and time again. We had a conversation with one of our staff who opened a bank account because she had to do a transaction with the bank and the customer service was seamless, unlike her former bank which had nothing close to great customer service. People patronize businesses with excellent customer service. So, if you are not taking the customers seriously, now is the time to do that.
Bad news travels faster than good news
You know how you hear that something bad has happened to someone fast, but when it’s a good thing, you hardly hear it or when you do, the news is probably stale? That’s how it is with a dissatisfied customer. I’m sure you’ve seen cases on social media where a brand is dragged to filth because of their bad customer service and a lot of people unfollow, unsubscribe, and even cut off their relationship with that particular brand, right? Why don’t you want to take your brand seriously? why are you are looking for ways to make your customers have a better experience working with you?
People read reviews these days
The percentage of those who buy things or patronize brands without reading reviews is getting leaner and leaner because people depend on online reviews to give them a go-ahead. This also works with downloading applications on Play Store or App Store. Who wants to download an app with horrible reviews and 1.4 stars? Nobody! You don’t want to be in that place where you are dragged for something like this. Do better, look for ways to make your customer’s happy. Treat your customers like a romantic relationship where if you ate a good person, you’d want to make your partner happy and have an easy life.
It’s easier to retain a customer than to get a new customer
This is the truth. Of course, marketing works, but not every campaign will convert so while you spend time looking for new customers for your business, also make sure you do your best to retain the current customers that you have. It’s always easier to retain customers than to get new customers.
A happy customer is a satisfied customer
Your customer’s happiness should be your concern because if a customer is not happy, the chances that the customer might not be your customer anymore with a snap of the finger is pretty high. In all your dealings, make sure that your customer is happy. Once you achieve this feat, you’d understand that a happy customer is a purchasing customer.
We hope you find this article useful and that you would not just make use of these tips, but implement them in your business. For more tips like this, please subscribe to our blog so we publish a new blog post, you’d be the first to know. Cheers!