HOW TO KNOW YOUR EMPLOYEES ARE FRUSTRATED

HOW TO KNOW YOUR EMPLOYEES ARE FRUSTRATED

We always talk about the importance of making sure our customers have a good experience, but what about the employees? Most times, organizations forget the importance of having happy employees. A happy employee is the best thing to happen to your business because, just like the customers, your employees are your biggest brand promoters.

An unhappy employee is horrible for your business. If your employees have been acting strangely, you should read this article. At SuperBI, we want the best for your business, that’s why we’ve written this article for you.

How do you know your employees are frustrated?

They put in zero effort.

Suppose you notice that an employee who always has excellent opinions is all of a sudden mute on things that concern the company and is willing to make zero effort in your company growth. In that case, you might be dealing with a frustrated employee.

They have terrible mood swings.

Maybe it’s a quiet employee who all of a sudden gets angry quickly. He/she snaps at people randomly, and as if that is not enough, his/her mood changes for the worse when he/she comes into the office; you might be dealing with a frustrated employee.

Everything is pointless

Once your employee starts to see everything as meaningless, including the meetings and relevant conversations, you are dealing with a frustrated employee. If you are not careful, that employee might ruin your company if you don’t act fast. By working quickly, we don’t mean you should fire the employee, but it’s essential to find out why he/she is pissed and address the employee’s concerns.

No longer productive

We’ve seen this happen in the workplace countless time. You have an employee known for his/her stellar contributions at work but is no longer productive and is not making any effort to be productive; you might want to know what is going on. A frustrated employee is not one you’d like to have. Most times, this lack of productivity can result from you not doing your part as an employer. Maybe you are even owing, and you’re turning a blind eye towards it. Whatever the case may be. Address these concerns.

Small talks about the company

As an employee, you don’t want your employees gathering to talk about you and what you are not doing right because it always doesn’t end well. If they tell their friends about their concerns, you might be losing potential customers, and you know your customers and how to make them happy are essential to us at SuperBI. Try to find out where you went wrong and make corrections.

We noticed most companies focus on customers forgetting that a happy employee makes a satisfied customer. Your employees carry out the stellar customer service that some of your customers praise you for. Imagine that your employee is frustrated; don’t you think he/she might transfer the customer’s aggression, which in turn is bad for you? Monitor your employees today and if they are frustrated, do the right thing by asking them how you can serve them better, just like you ask your customers. You can also use our tools so they can share how they feel anonymously if they are scared of saying it to your face.

 

How To Build A Product Your Customers Want

How To Build A Product Your Customers Want

There is no crystal ball out there to help makers see what product would sit well with consumers. Besides market research and studies, which don’t guarantee product success in the market, entrepreneurs and business people do “bet” on their product offering frequently, churning out a handful of products and expecting a few to succeed.

The question now is, what about the enormous waste that accompanies this kind of process?

I have been guilty of this “waste” too. I have had to register numerous domains in the past, set up WordPress sites and all, only to tear everything down when it became clear the ideas were flawed, not the right market, government policy blocks such, I wouldn’t be able to afford the cost of starting the business fully, etc. This is due to poor planning, which is common with Startups (who usually work as lone founders).

A few comments from fellow indie hackers (independent creators) buttressing this “waste” issue are shown below:

“I’d say I’ve purchased over 70 domains; most are expired and back on the market, though, but certainly a waste of time and money.” Jeff (@jch, Indie Hackers*)

“Haha, just made a list of my domains and usage… What a shame. I own 8 which I still pay but the projects went to the graveyard, 5 which are still “under construction” (before launch), 6 domains that I just saved because maybe I will start some projects eventually (but don’t know yet). My complete list of online domains (but some without projects behind them) is 35…” Justin (@Harrjm, Indie Hackers*)

“The domain graveyard. Me and my business partner were actually laughing about our number of domains that started with the grandest of ideas…Same story here… I have 5 domains sitting in different states of completion. I wish there was a more structured way of avoiding the waste (that’s if you are serious about building a commercial product).” Marius Fermi (@melomal, Indie Hackers*)

However, the discussion today is focused on building the right product for the consumers. That is, all things being equal, how do you figure out the right product for the right customers?

The solution

  1. Build a good product
  2. Identify the right market for the product.
  3. Talk to the customers before you build, while building, and after you launch. A closed-loop feedback system is required.

Addressing the first 2 points, I would say authoritatively that over 90% of Indie Hackers are very sound in terms of technical capability and build high-grade software solutions with great user experience. They don’t do badly in identifying the right market-fit. A skill most have acquired over time, especially with information being available on click of a button thanks to the internet.

There are also numerous professional consultants in that field to advise and guide at affordable rates.

Now the elephant in the room remains how to know what the customers want by asking them, of course.

“One of the biggest issues that I have seen people face is that the minute they try reaching out to potential users, they get dismissed as someone advertising their product. Quite a few places now have a “No advertising” rule and ban anyone who tries to advertise their product. I’m curious to see if others have seen this and if so, then how they got around it and getting people to talk with them.” Alex Karezin (@javadiagrams, Indie Hackers*)

It’s all in the manner of approach!

“I think this depends on the industry and how you phrase the reach out. I’ve had about 20% conversion (20 people in my target market hopped on a video chat) from cold non-personalized email because I say I’m researching a problem rather than building a product.” (@maybeimtheproblem, Indie Hackers*) 

Customer feedback

Customer feedback is the ultimate solution to building not just great products but successful ones as well. The kind of products that the customers would be willing to pay for. Product built around the customer value proposition that obviously offers a lot of value and brightens the customer’s lives.

 

SuperBI

www.superbi.co

SuperBI was built just for this purpose. It is a customer feedback analytics platform.

Entrepreneurs and business owners use SuperBI’s platform to collect, process, and analyze customer feedback.

Never make a business decision without data insights!

SuperBI empowers consumers. Social Proof is the new currency for customer acquisition. Commend when you are happy, vent when you are not. Your power to drive service excellence is enormous; use it!

 

How To Satisfy Your Customer’s Needs

How To Satisfy Your Customer’s Needs

It’s one thing to understand what your customers need from you and another to satisfy their needs. With SuperBI, finding out what your customers need becomes easy because we work with your clients to figure out the challenges they face. However, figuring out what your customers need is not enough to upscale your brand; understanding how to satisfy their needs comes in handy.

 How do you satisfy your customers need? This article is going to help you figure that out.

Understand what their needs are

In the first paragraph of this article, we already talked about how important this is. I understand that most people already know what their customers need because, with SuperBi, that’s easy, but knowing what your customers need is not enough, you need to understand their needs. You can do this by studying your clients’ feedback instead of scanning it and coming up with a strategy that would work.

Study your competitors

If your competitors are doing better than you, there is a reason why that is happening. Study your competitors. What are they doing? What are they publishing? What are they launching? How are they taking care of their customers? What makes them different from you? Once you have an answer to the questions, it becomes easier to strategize regarding how you can serve your customers better.

Communicate with your customers

I believe most makers do not understand the importance of communicating with your customers. It shows them that you care. If you have a social media page and your customers have questions, make sure you attend to the problems as soon as possible. If they have emails, reply to their emails. Please don’t wait for days or even weeks to get back to them. When I want to patronize a business, I look out for good customer service. Good customer service doesn’t only involve smiling at your customers when they walk into a physical store; I am always willing to pay a premium for brands that offer me quality customer service physically and virtually. Please find a way to communicate with your customers, build a relationship with them, and show them that you care.

Listen to their feedback.

Some brand owners ask their customers to give them feedback, and when they do that, they don’t even implement the feedback. It’s not about making use of SuperBi to get feedback from your clients or even making use of the ask me any question tag on Instagram; it’s about working on the feedback or writing a detailed blog post on some of the ideas you’d be working on and the ones you’d skip. It’s also important to give your reasons.

Don’t set unrealistic expectations.

It’s better to set low standards and overdeliver than setting high standards and underdelivering. You can take this to the bank. Once it’s clear that you cannot meet up with something, don’t promise that you will do it. Only promise what you are sure you can do. I get that you want to make your customers know that you are up to the task, but don’t act like politicians who promise to give us the whole world and don’t give us an atom.

 We hope with this; you have a clearer idea of how to satisfy your customers. SuperBi wishes you the best in your business and if you are looking to understand your customers better, watch this space.

Customer Feedback – Knowing what the customer wants

Customer Feedback – Knowing what the customer wants

Avoid building products that nobody wants

There is no crystal ball out there to help makers see exactly what product would sit well with consumers or not. Besides market research and studies, which by the way don’t guarantee product success in the market, entrepreneurs and business people do “bet” on their product offering oftentimes, churning out a handful of products and expecting a few to be successful.

The question now is, what about the enormous waste that accompanies this kind of process?

I have been guilty of this “waste” too, I have had to register numerous domains in the paste, set up WordPress sites and all, only to tear everything down when it became clear the ideas were flawed, not the right market, government policy blocks such, I wouldn’t be able to afford the cost of starting the business fully etc. This is obviously as a result of poor planning, which is common with Startups (who usually work as lone founders). 

A few comments from fellow indie hackers (independent creators), buttressing this “waste” issue are show below:

“I’d say I’ve purchased over 70 domains, most are expired and back on the market though but certainly a waste of time and money.” Jeff (@jch, Indie Hackers*)

“Haha just made a list of my domains and usage… What a shame. I own 8 which I still pay but the projects went to the graveyard, 5 which are still “under construction” (before launch), 6 domains that I just saved because maybe I will start some projects eventually (but don’t know yet). My complete list of online domains (but some without projects behind them) is 35…” Justin (@Harrjm, Indie Hackers*)

“The domain graveyard. Me and my business partner were actually laughing about our number of domains that started with the grandest of ideas…Same story here… I have 5 domains sitting in different states of completion. I wish there was a more structured way of avoiding the waste (that’s if you are serious about building a commercial product).” Marius Fermi (@melomal, Indie Hackers*)

However, the discussion today is focused on building the right product for the consumers. That is, all things being equal, how do you figure out the right product for the right customers?

The solution

  1. Build good product
  2. Identify the right market
  3. Talk to the customers before you build, while building and after you launch. A closed loop feedback system is required.

Addressing the first 2 points, I would say authoritatively that in terms of technical capability, over 90% of Indie Hackers are very sound and build high grade software solutions with great user experience. They don’t do badly in identifying the right market-fit. A skill most have acquired over time especially with information being available on click of a button thanks to the internet. There are also numerous professional consultants in that field to advise and guide at affordable rates. 

Now the elephant in the room remains how to know what the customers want, by asking them of course..

“One of the biggest issues that I have seen people face is that the minute they try reaching out to potential users, they get dismissed as someone advertising their product. Quite a few places now have a “No advertising” rule and ban anyone who tries to advertise their product. I’m curious to see if others have seen this and if so, then how they got around it and getting people to talk with them.” Alex Karezin (@javadiagrams, Indie Hackers*)

It’s all in the manner of approach!

“I think this depends on the industry and how you phrase the reach out. I’ve had about 20% conversion (20 people in my target market hopped on a video chat) from cold non-personalized email because I say I’m researching a problem rather than building a product.” (@maybeimtheproblem, Indie Hackers*)

Customer feedback

Customer feedback is the ultimate solution to building not just great products, but successful ones as well. the kind of products that the customers would be willing to pay for. Product built around the customer value proposition that obviously offers a lot of value and brightens the customers lives.

SuperBI

www.superbi.co

SuperBI was built just for this purpose. A customer feedback analytics platform.

A customer data platform: entrepreneurs  and business owners use SuperBI’s platform to collect, process and analyze customer feedback.

Never make a business decision without data insights!

SuperBI empowers consumers: Social Proof is the new currency for customer acquisition. Commend when you are happy, vent when you are not.Your power to drive service excellence is enormous, use it!