Customer feedback and analytics
Get data insights to help you make informed business decisions
We have helped the following SaaS businesses
Get feedback on how customers are experiencing your products.
STEP 1: Ask the right questions
Ask your customers simple questions
STEP 2: Share and collate feedback
-Embed in your website.
-Launch in an email.
-share the link.
Built with you in mind
Build your products with your customers in mind. Get the right feedback to enrich your product concepts. Understand the features the customers like the most and optimize, etc.
Research and improve on all the key points of the customer journey map – Discovery, Onboarding, Purchase, Billing, Usage, Support etc.
Monitor and track customer satisfaction and Net Promoter Score (NPS) using a simple tool that will help you collate customer feedback and generate useful data insights.
Analyze the feedback for insights
Get the insights and trends to make the right business decisions.
Take corrective actions while your customers are experiencing the pains, this goes a long way to ensure better customer experience.
Insights and trends
From Live reports to Email Report Digests, get the report you need when you really need them.
Best for these activities
Monitor the following aggressively:
-Customer Satisfaction (CSAT)
-Net Promoter Score (NPS®)
-Customer Experience (CES)
Learn from the customers so you can build products they really want.
Understand your market so you can compete effectively. Ask the right questions at the rigth time using SuperBI.
Integrate survey responses and user data to your favourite CRM and workflow automations
Receive slack notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.
Receive email notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.
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