Customer feedback and analytics
Get data insights to help you make informed business decisions
We have helped the following SaaS businesses
Get feedback on how customers are experiencing your products.
STEP 1: Ask the right questions
Ask your customers simple questions
STEP 2: Share and collate feedback
-Embed in your website.
-Launch in an email.
-share the link.
Built with you in mind
Product Managers
Build your products with your customers in mind. Get the right feedback to enrich your product concepts. Understand the features the customers like the most and optimize, etc.
UX Designers
Research and improve on all the key points of the customer journey map – Discovery, Onboarding, Purchase, Billing, Usage, Support etc.
Product Marketers
Monitor and track customer satisfaction and Net Promoter Score (NPS) using a simple tool that will help you collate customer feedback and generate useful data insights.
Analyze the feedback for insights
Get the insights and trends to make the right business decisions.
Live reports
Take corrective actions while your customers are experiencing the pains, this goes a long way to ensure better customer experience.
Insights and trends
From Live reports to Email Report Digests, get the report you need when you really need them.
Best for these activities
Customer Satisfaction
Monitor the following aggressively:
-Customer Satisfaction (CSAT)
-Net Promoter Score (NPS®)
-Customer Experience (CES)
Product Research
Learn from the customers so you can build products they really want.
Market Research
Understand your market so you can compete effectively. Ask the right questions at the rigth time using SuperBI.
Integrations
Integrate survey responses and user data to your favourite CRM and workflow automations
Zapier is an easy to use automation platform that lets you move data between SuperBI and your choice CRM tools such as HubSpot, Salesforce, Zoho CRM etc.
Receive slack notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.
Receive email notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.
Product
Email us: [email protected]
Blog articles
5 REASONS SURVEYS ARE IMPORTANT FOR BUSINESSES
As a business owner, you should never underestimate the power of surveys. It’s the easiest way to know what your customers want, what your customers are not comfortable with, and what you can do better to make them happy. Making business decisions without data...
HOW TO AVOID JOB BURNOUT AS AN EMPLOYEE
Job burnout is something everyone has dealt with at one point in their life or the other. While some people can come out of that, others are not that lucky. Job burnout can take a toll on you and affect your productivity as an employee. If you feel you are dealing...