Customer feedback and analytics

Get data insights to help you make informed business decisions

We have helped the following SaaS businesses

Get feedback on how customers are experiencing your products.

STEP 1: Ask the right questions

Ask your customers simple questions

STEP 2: Share and collate feedback

-Embed in your website.
-Launch in an email.
-share the link.

Built with you in mind

Product Managers

Build your products with your customers in mind. Get the right feedback to enrich your product concepts. Understand the features the customers like the most and optimize, etc.

UX Designers

Research and improve on all the key points of the customer journey map – Discovery, Onboarding, Purchase, Billing, Usage, Support etc.

Product Marketers

Monitor and track customer satisfaction and Net Promoter Score (NPS) using a simple tool that will help you collate customer feedback and generate useful data insights.

Analyze the feedback for insights

Get the insights and trends to make the right business decisions.

Live reports

Take corrective actions while your customers are experiencing the pains, this goes a long way to ensure better customer experience.

Insights and trends

From Live reports to Email Report Digests, get the report you need when you really need them.

Best for these activities

Customer Satisfaction

Monitor the following aggressively:
-Customer Satisfaction (CSAT)
-Net Promoter Score (NPS®)
-Customer Experience (CES)

Product Research

Learn from the customers so you can build products they really want.

Market Research

Understand your market so you can compete effectively. Ask the right questions at the rigth time using SuperBI.

Integrations

Integrate survey responses and user data to your favourite CRM and workflow automations

Zapier is an easy to use automation platform that lets you move data between SuperBI and your choice CRM tools such as HubSpot, Salesforce, Zoho CRM etc.

Learn more

Receive slack notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.

Receive email notifications with the survey response and user data when a user starts or completes a survey. Or when a user response contains certain results. E.g. poor/high rating on NPS, CSAT or CES.

Blog articles

5 REASONS SURVEYS ARE IMPORTANT FOR BUSINESSES

As a business owner, you should never underestimate the power of surveys. It’s the easiest way to know what your customers want, what your customers are not comfortable with, and what you can do better to make them happy. Making business decisions without data...

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HOW TO AVOID JOB BURNOUT AS AN EMPLOYEE

Job burnout is something everyone has dealt with at one point in their life or the other. While some people can come out of that, others are not that lucky. Job burnout can take a toll on you and affect your productivity as an employee. If you feel you are dealing...

read more